27 - 28 February, 2018
Equarius Hotel, Singapore

Jim Small

Vice President, Asia Pacific
Major League Baseball

1:45 PM Engaging Customers: Inside and Outside the Stadium

Customer engagement does not stop when they leave a stadium or an event. To build a life-long and successful relationship, it is crucial that organisers continue to engage fans as much as possible. This session will look at some of the fan engagement initiatives that several Major League Baseball clubs in the United States have implemented to maximize their interaction with their supporters, including looking at social media cues and digital media consumption patterns.

Check out the incredible speaker line-up to see who will be joining Jim .

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